Refund policy

We want you to love what you bought! If you are not entirely satisfied with your purchase, we’re here to help.
1. Return Conditions
You have 14 calendar days to return an item from the date you received it. To be eligible for a return:
 * The item must be unused and in the same condition that you received it.
 * The item must be in its original packaging.
 * You must have the receipt, order number, or proof of purchase.
2. Non-Returnable Items
Certain types of items cannot be returned for hygiene and safety reasons:
 * Perishable goods or personal care items (e.g., beauty products, cosmetics).
 * Intimate apparel or swimwear.
 * Sale items or items purchased using promotional gift cards.
3. Return Process
To initiate a return, please contact our support team at store@mindurcart.ae with your order number and details about the product you wish to return.
 Return Shipping Costs: We offer free return pickups within the UAE.
4. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
 Approved Refunds: If your return is approved, we will initiate a refund to your original method of payment (Credit/Debit Card) or issue store credit.
 Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer's policies (usually *5–10 business days*).
 Cash on Delivery (COD): For orders paid via COD, refunds will be processed as store credit/gift cards or bank transfer.
5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at store@mindurcart.ae with photos of the damage. We will arrange a replacement or a full refund at no extra cost to you.